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Browsing Articles by Author "Dzaga, T. V."
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Item Open Access Challenges and Prospects of Effective Communication Among Senior Managers at Institutions of Higher Learning(International Conference on Public Administration and Development Alternatives (IPADA), 2022-09-14) Dzaga, T. V.; Sebola, M. P. (Chief Editor); Molokwane, T. S. (Quest Editor)This study aimed to evaluate the challenges and prospects of effective communication among senior managers at higher education institutions. The participants sample of 523 was identified for the purpose of representing the staff, students, alumni, and council members. The methods used to collect data entailed interviews and questionnaires with selected service staff and council members as well as alumni. The data from students was collected through questionnaire. The study revealed that internal and external systems of communication of an institution play an important role in addressing challenges of effective communication among senior managers which leads to improved system of governance and effective management within an institution. The study further revealed that poor vertical communication can result in stakeholders failing to understand their respective roles which could eventually lead to a communication void.Item Open Access Monitoring Remote Workers Productivity in Institutions of Higher Learning: A Case of the University of Venda(International Conference on Public Administration and Development Alternatives (IPADA), 2021) Dzaga, T. V.; Sebola, M. P. (Chief Editor); Molokwane, T. (Quest Editor)This study evaluates the process of monitoring the performance and productivity of staff working remotely amid the COVID-19 pandemic. COVID-19 has profound impact on how different institutions operate, especially on ensuring effective performance management of employees working remotely. Despite all odds, some workers continue working remotely during these extraordinary circumstances. There is a need to acknowledge that the world has changed and that these changes could last for some time, and perhaps even more permanently. A sample of 80 and 10 participants for quantitative and qualitative, respectively, was chosen to fully represent the staff. The data collection methods included interviews and questionnaires with selected staff. The Convenience Sampling Method was used to select respondents amongst staff members assigned to work remotely based on the fact that they were either sharing office with colleagues or had capacity to work remotely. The questionnaires were physically administered by the Researcher, whereas interviews were conducted with individual staff. Quantitative data was analysed through SPSS software, and qualitative data was analysed through themes and coding. The study revealed that some staff members are not ethical when working from home with minimal supervision. The study also revealed that when staff are not closely monitored, they tend not to focus and spend some time performing non-work-related activities which negatively affects the performance and productivity of the institution. The study further revealed that remote working led to poor quality of reports and missing of deadlines, signifying lack of proper planning.