Challenges and Prospects of Effective Communication Among Senior Managers at Institutions of Higher Learning

Abstract

This study aimed to evaluate the challenges and prospects of effective communication among senior managers at higher education institutions. The participants sample of 523 was identified for the purpose of representing the staff, students, alumni, and council members. The methods used to collect data entailed interviews and questionnaires with selected service staff and council members as well as alumni. The data from students was collected through questionnaire. The study revealed that internal and external systems of communication of an institution play an important role in addressing challenges of effective communication among senior managers which leads to improved system of governance and effective management within an institution. The study further revealed that poor vertical communication can result in stakeholders failing to understand their respective roles which could eventually lead to a communication void.