dc.contributor.advisor |
Mafunisa, M. T. |
|
dc.contributor.advisor |
Mahole, E. |
|
dc.contributor.author |
Sethu, Mahlodi Joyce |
|
dc.date |
2021 |
|
dc.date.accessioned |
2021-12-08T08:09:16Z |
|
dc.date.available |
2021-12-08T08:09:16Z |
|
dc.date.issued |
2021-11-19 |
|
dc.identifier.citation |
Sethu, M. J. (2021) The role of performance, monitoring and evaluation within municipal service delivery: A case study of Capricorn District Municipality, Limpopo Province. University of Venda, South Africa,<http://hdl.handle.net/11602/1759>. |
|
dc.identifier.uri |
http://hdl.handle.net/11602/1759 |
|
dc.description |
DAdmin |
en_ZA |
dc.description |
Department of Public and Development Administration |
|
dc.description.abstract |
This research study is about the role of performance, monitoring and evaluation on municipal service delivery in the Capricorn District Municipality, Limpopo Province. The performance, monitoring and evaluation (PM&E) is used by the Department of Performance, Monitoring and Evaluation (DPME) to track service delivery progress by local government. The notion of PM&E was introduced by Cabinet in 2011. The introduction of government-wide monitoring and evaluation (GWM&E) as a policy framework has contributed towards the improvement of PM&E on municipal service delivery. The study used mixed research methods, where qualitative and quantitative research methods were used. A pragmatic research paradigm was used as a philosophical partner for the mixed research methods. The study employed a narrative exploratory research design and a descriptive research design. Purposive sampling method was used as a sub-type of non-probability to select the participants of the study and interviews and questionnaires were utilised to collect data. Data collected through the questionnaires was analysed through International Business Machinery (IBM): Statistical product and service solutions (SPSS) latest version; the results were presented in the form of tables, with frequencies and percentage, followed by a synthesis of information. The researcher also applied a thematic-narrative data analysis approach, which focuses on a variety of procedures for interpreting research data. Outlined also were the research ethical guidelines that informed this study.
The key finding of the research study was that the PM&E systems have failed to serve their purposes, chiefly due to lack of implementation of policies and corruption among officials. The study also revealed that majority of respondents, 43 (38%), disagree that senior managers understand the role of PM&E on municipal service delivery, thus, this did not influence their decision-making processes on municipal service delivery. The research study therefore recommends that a more systematic monitoring and evaluation of policy interventions be undertaken. Management tools must be employed as interventions to influence decision-making processes to eliminate resistance to change. Communication and intervention strategies should be promoted to
educate and empower role-players in the execution of PM&E programmes/projects. |
en_ZA |
dc.description.sponsorship |
NRF |
en_ZA |
dc.format.extent |
1 online resource (xx, 260 leaves) : color illustrations, color maps |
|
dc.language.iso |
en |
en_ZA |
dc.rights |
University of Venda |
|
dc.subject |
Performance |
en_ZA |
dc.subject |
Monitoring Evaluation |
en_ZA |
dc.subject |
Accountability |
en_ZA |
dc.subject |
Service delivery |
en_ZA |
dc.subject |
Local government |
en_ZA |
dc.subject.ddc |
658.3120968257 |
|
dc.subject.lcsh |
Evaluation -- South Africa -- Limpopo |
|
dc.subject.lcsh |
Job evaluation -- South Africa -- Limpopo |
|
dc.subject.lcsh |
Employees, Rating of -- South Africa -- Limpopo |
|
dc.subject.lcsh |
Performance standards -- South Africa -- Limpopo |
|
dc.subject.lcsh |
Local government -- South Africa -- Limpopo |
|
dc.title |
The role of performance, monitoring and evaluation within municipal service delivery: A case study of Capricorn District Municipality, Limpopo Province |
en_ZA |
dc.type |
Thesis |
en_ZA |