Abstract:
There is no doubt that social workers are rendering professional quality services to vulnerable
groups across the globe. In South Africa, however, social workers face challenges impacting their daily performance.
This study explored the impact of Human Resource Management and Infrastructure (HRMI) on social
workers' performance in rural areas. A qualitative research method was used to collate in-depth information
from 30 social workers. A purposive sampling method was employed to purposefully select social workers
who met the criterion. Primary data was obtained through Semi-structured interviews with social workers and
secondary data from books and journals. The findings revealed that there is a lack of office space, a shortage
of equipment such as official phones, computers, and stationery; and poor supervision which affects service
delivery. The findings further revealed that the infrastructure consists of old buildings that are not conducive
to human habitation or office space and of lack transport. Therefore, this paper proposes the following recommendations:
that all necessary resources for the effective performance of social work duties be provided.
It is further recommended that the infrastructure of the office space should be rehabilitated for a conducive
working environment and there should be a provision of transport
