dc.contributor.advisor |
Ochara, N. M. |
|
dc.contributor.advisor |
Martin, R. L. |
|
dc.contributor.author |
Ndlovu, Njabulo |
|
dc.date |
2021 |
|
dc.date.accessioned |
2021-11-10T06:04:11Z |
|
dc.date.available |
2021-11-10T06:04:11Z |
|
dc.date.issued |
2021-02-17 |
|
dc.identifier.citation |
Ndlovu, Njabulo (2021) The influence of organisational ambidexterity on transformational government in Zimbabwe : Towards a municipal information quality model. University of Vemda, South Africa.<http://hdl.handle.net/11602/1752>. |
|
dc.identifier.uri |
http://hdl.handle.net/11602/1752 |
|
dc.description |
PhD (Business Management) |
en_ZA |
dc.description |
Department of Business Management |
|
dc.description.abstract |
In an endeavour to promote innovativeness and efficient Information and Communication
Technologies (ICTs) for Transformational Government (T-Gov), many governments in
developing countries have formulated National ICT policies that seek to deploy ICTs to all
sectors of their economies. This move requires a push for the creation of an enabling
environment to disseminate information to citizens. However, there are indications from prior
research which show that Transformational Government is not achieving the outcomes it is
touted for. Despite reported failures of Transformational Government projects and constant
lack of public value to the detriment of citizens, many governments throughout the world
continue to invest large amounts of resources in these government projects. Several issues
remain unresolved, for instance, one branch of literature points out that there is lack digital
innovation on organisations implementing Transformational Government projects. It is against
this background that this study explored the influence of Digital Government Ambidexterity
on municipal information quality towards realisation of public value. To this end, a municipal
information quality model (MunINFORQUAL) was developed.
Embracing the theory of dynamic capabilities, IS Success theory and public value theory
helped in the analysis of the multifaceted nature of organizational ambidexterity and
Transformational Government . Using Smart-PLS structural equation modeling technique,
exploitative and explorative digital innovation were identified as the factors influencing
municipal information quality towards public value amongst municipalities. A cross sectional
and snowball sampling approaches was adopted to select the sample, of which the sampling
frame was derived from citizens seeking services from those municipalities.
A questionnaire-based survey was used to collect data from participants, and descriptive,
inferential statistics and information from focus group interviews were used to analyse the
data. The results showed that digital government policy implementation moderated the
relationship between ambidextrous digital innovation and municipal information quality, and
also municipal information quality mediated the relationship between ambidextrous digital
innovation and public value. However, non-significant results were found when testing the
mediating effect of information usability in the relationship between ambidextrous digital
innovation and public value. Further, the results revealed that information completeness,
information relevance and information readability mediated the relationship between
ambidextrous digital innovation and public value. Testing the mediating effect of information
trustworthiness, results showed partial mediation. The results provides satisfactory evidence
that exploitative and explorative digital innovation can influence municipal information quality
vi
positively thereby leading to public value. This study, therefore recommends that managers
and policy makers of municipalities should embrace digital innovations in order to enhance
public value thereby increasing citizens’ participation through full utilisation of digital
technologies. This is achievable through implementation of policies that promote effective
digital innovation for information quality. Further, this study recommends the establishment of
ambidextrous digital innovation within municipalities which will promote effective utilisation of
digital technologies as a means of realising the impact of Transformational Government. |
en_ZA |
dc.description.sponsorship |
NRF |
en_ZA |
dc.format.extent |
1online resource (xxi, 219 leaves) color illustrations, color maps |
|
dc.language.iso |
en |
en_ZA |
dc.rights |
University of Venda |
|
dc.subject |
Ambidexterity |
en_ZA |
dc.subject |
Transformational Government |
en_ZA |
dc.subject |
Public Value |
en_ZA |
dc.subject |
Digital Government |
en_ZA |
dc.subject.ddc |
351.6891 |
|
dc.subject.lcsh |
Municipal government -- Zimbabwe |
|
dc.subject.lcsh |
Local government -- Zimbabwe |
|
dc.subject.lcsh |
Metropolitan government -- Zimbabwe |
|
dc.subject.lcsh |
Zimbabwe -- Politics and government |
|
dc.title |
The influence of organisational ambidexterity on transformational government in Zimbabwe : Towards a municipal information quality model |
en_ZA |
dc.type |
Thesis |
en_ZA |