Department of Business Information Systems
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Browsing Department of Business Information Systems by Author "Munyoka, W."
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Item Embargo Developing a Framework for User Acceptance of Biometric Authentication in Electronic Payment Systems in the Thulamela Local Municipality(2025-09-05) Ratshiedana, Unarine Terrence; Munyoka, W.; Anokwuru, U.The adoption of e-payment systems has revolutionised financial transactions, offering convenience, efficiency, and accessibility. However, concerns over fraud and security have necessitated the implementation of advanced authentication techniques, with biometric authentication emerging as a promising solution. Despite its potential, user acceptance remains a critical barrier to its broader adoption, influenced by factors such as privacy concerns, trust, and socio-cultural perceptions. This study explored the determinants of biometric authentication acceptance within e-payment systems within the Thulamela Local Municipality, aiming to investigate the determinants that enhance user adoption. A quantitative research approach was adopted, using a structured survey to collect data from 399 respondents. Descriptive and inferential statistics, including regression modelling, were conducted to assess key determinants of biometric authentication adoption. The study applied the Unified Theory of Acceptance and Use of Technology (UTAUT) as its theoretical foundation, integrating factors such as performance expectancy, effort expectancy, social influence, and facilitating conditions. The findings reveal that performance expectancy and effort expectancy significantly influence adoption intention. While perceived ease of use recorded a high mean score, the unexpected negative coefficient of perceived usefulness suggests that usability outweighs traditional usefulness in shaping user perceptions. Additionally, economic and social barriers pose notable challenges to biometric authentication adoption. Based on the insights from the research findings, a framework for enhancing biometric authentication acceptance was proposed, addressing key determinants through improved usability, building intuitive and user-centric interfaces for biometric authentication systems, awareness campaigns, and infrastructure investment, among others. The study concludes that while biometric authentication holds significant potential in enhancing security and efficiency in e-payment systems, addressing socio-economic and cultural barriers is essential for broader adoption. The study contributes to academic discourse by expanding UTAUT’s application in biometric authentication research while offering practical recommendations for policymakers and financial institutions. Ultimately, this study provides a strategic roadmap for advancing secure, inclusive, and user-friendly biometric authentication in e-payment systems.Item Open Access Digital framework for redefining South African Local Government Service Delivery(2024-09-06) Netshirando, Vusani; Munyoka, W.; Kadyamatimba, A.The emergence of new ICTs is triggering organisations into digital transformation, targeting their business model, resulting in a shift on how organisations operate and generate revenue. Moreover, high consumer technological demand and external dynamics also signify the need for organisations, both public and private, to reshape their operations on how they respond to emerging technologies. The study investigated the digital transformation initiative to integrate emerging technologies into the South African rural municipalities business model. A pragmatic paradigm was adopted to achieve the study objectives, and holistically examining the digital transformation in municipalities, and further allowed the researcher to explore digital transformation initiatives from both individual (citizens) and organisation’s (municipalities) perspectives. Self-administered questionnaires were distributed to collect quantitative data from citizens on their perception towards emerging technologies as a model of accessing and engaging rural municipalities. Interviews were conducted with rural municipalities departmental managers. IBM Statistical Package for the Social Sciences (SPSS) was used for regressions and corelation test analysis, while the IBM AMOS was deployed to test the study model and confirm the study’s quantitative results. Furthermore, Atlas. ti was used to analyse qualitative data. The results of the study show that both citizens and rural municipalities have a positive perception towards using emerging technologies in municipalities. However, the citizens identified safety issues as their primary concern. Furthermore, the study shows that rural municipalities currently do not have the right skills, expertise, resources, infrastructure, external relationships, research, and innovation capabilities to support digital projects initiative. Based on the findings, a framework to support digital transformation initiative in rural municipalities was developed.Item Open Access Impact of digital technologies on small and medium enterprises in emerging towns: A case study of Vhembe District Municipality(2020-02) Mutobvu, Mpho Ronald; Munyoka, W.; Kadyamatimba, A.The importance of digital technologies on the growth and sustainability of small, micro and medium-sized enterprises (SMMEs) across the world need not be reemphasised. SMMEs plays a paramount role in the growth of economies, Gross Domestic Product (GDP) and the general socio-wellbeing of citizens; hence they are the driving force for employment creation. However, their efforts in adopting digital technologies to achieve their targets and growth, is not without challenges. This study establishes the impact of digital technologies on SMMEs in emerging towns in South Africa, with a focus on the Vhembe District Municipality in Limpopo Province. Guided by the Technology Organisation Environment (TOE) framework as a theoretical approach, this study proposed and tested a framework to predict factors that are impacting SMMEs. Data for testing the proposed framework was collected from 100 SMMEs owners and workers using a survey questionnaire across the Vhembe District Municipality. IBM SPSS was used to analyse the collected data using descriptive statistics and regression analysis. This study found that SMMEs with access to digital technologies have more access to information, markets, reduce operational costs while increasing the productivity and revenue. Management support regarding the use of digital technologies significantly improves the overall performance of SMMEs. This study recommend that government should provide an enabling environment through supportive policies and resources to ensure effective fusion and adoption of digital technologies by SMMEs.