Department of Business Information Systems
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Browsing Department of Business Information Systems by Author "Kadyamatimba, A."
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Item Open Access A framework fo the application of the Fourth Industrial Revolution in improving the service quality of tertiary institutions in South Africa(2024-09-06) Patala, Najiyabanu Noormohmed; Kadyamatimba, A.; Munyoka, W.With the capability of re-shaping the global economy, 4IR necessitates countries to keep up with technological innovations that require most sectors within a country to be restructured drastically. Tertiary institutions are therefore required to transform the delivery of higher education services to the next generation with a seamless combination of skills and knowledge set. Thus, quality measures must be redefined in the context of 4IR. However, very few studies have attempted to define and measure quality from a 4IR perspective and lack frameworks addressing 4IR-based quality improvement solutions. This study investigated how 4IR can be applied within the context of tertiary institutions for improving service quality following a positivist paradigm. A quantitative research design was adopted to obtain an understanding of the 4IR stances and quantitative data was collected through questionnaires to gain an idea of the student and staff members' perceptions of 4IR service quality. The participants were sampled from the University of Venda’s population of students and staff. A quantitative method for data analysis was employed through statistical analysis using SPSS software. The findings of the study identified challenges that inhibits and benefits that could promote a 4IR-based quality of service environment. The study found that 4IR-based quality planning plays a significant role in quality of teaching and learning management. 4IR technologies were perceived to be useful as respondents had some form of awareness. Factors such as 4IR-based institutional responsiveness, empathy and assurance were significantly shown to measure service improvement. Based on the findings, a framework for implementing a 4IR service quality improvement in the teaching, learning, and research context was developed and validated. This study contributed to addressing how best tertiary institutions can implement 4IR by assessing their readiness levels. The Framework will assist tertiary institutions in gathering knowledge of the policies, strategies, and governance mechanisms required for supporting 4IR initiatives while providing guidance to understand quality 4.0 issues. It is recommended that tertiary institutions redesign their technological pedagogies to keep up with the demands of current educations needs and quality standards.Item Open Access A framework for integrating adaptive assistive technologies in inclusive education: A case study of the Disability Unit of the University of Venda(2024-09-06) Macheque, Vhutshilo; Kadyamatimba, A.; Ochara, N. M.Integrating Assistive Technologies in inclusive education can enable the academic engagement of students living with disabilities and be transformative from a psychological perspective. However, the success of this endeavour in disadvantaged rural South African universities remains a surmountable challenge due to factors militating against this noble idea. The aim of the study was to conceptualise a framework for integrating assistive technologies in inclusive education at a South African rural university where many students are living with disabilities. The study employed Technology-Task Fit, a variance theory, and DeLone Maclean Information Systems Theory, a process theory as a theoretical underpinning. This study adopts a pragmatism perspective and used an explanatory sequential mixed method design in which quantitative data was collected using an online questionnaire from a convenience sample of seventy-one participants, and the qualitative data was collected from a purposive sample of five participants using face-to-face interviews. Quantitative data were analysed using Statistical Package for Social Scientists (SPSS) Version 29, and results were presented as descriptive statistics, correlation analysis, and chi-square test. Qualitative data were analysed thematically using Atlas ti23. The study found that several factors influenced the integration of assistive devices, but the lack of a proper framework, policies, or guidelines was the most influential. Five requirements for developing the framework were moderating factors, procurement strategies, training strategies, funding strategies, and ATs integration strategies. There was a strong and significant positive association between the requirements at p < 0.010 and other demographic characteristics and factors mitigating the integration of assistive devices in inclusive education. From the study, a Framework for Integrating Assistive Technology in Inclusive Education (IAATIE) was developed based on the requirements and best practices documented in journal literature. IAATIE was validated as relevance and acceptance using content (requirements), relevance, and acceptance by most of the reviewers and validators. The academic contribution of the study was the framework for Integrating Assistive Technologies in inclusive education at the university, which encouraged coordinated efforts from various key players, including students who have been previously ignored. The study recommends the implementation of a IAATIE framework for inclusive education.Item Open Access A business intelligence systems adoption framework for the small, medium, and micro-enterprises grocery retail sector : A case of Tshwane Metropolitan Municipality(2021-06-23) Muleya, Ashlyn Ennie Stubbs; Munyoka, W.; Kadyamatimba, A.Business Intelligence Systems (BIS) is regarded as a leveraging suite of tools and technologies to enhance the decision-making process of an organization by transforming data into valuable and actionable knowledge to gain a competitive advantage. While some small to medium enterprises (SMMEs) have adopted BIS technologies and are deriving benefits from them, others are confronted with a host of challenges when trying to adopt BIS. This study examined factors that are hampering the smooth adoption of BIS by SMMEs in the grocery retail sector in South Africa, focusing on the Tshwane Metropolitan Municipality, and proposed a suitable framework to guide such adoption. Three technology adoption models which underpinned this study are the technology acceptance model, task-technology fit model, and diffusion on innovation model. These models were integrated to develop a conceptual framework for the study. A survey research design was considered suitable for this study because it is the best method for generalizing the findings to the entire population. The study adopted a quantitative research approach, which is an approach for testing objective theories by examining the relationship among variables. In total, 300 close-ended questionnaires were distributed to SMMEs owners/managers around Pretoria. The data collected were analysed using the IBM SPSS version 27 software package. Multiple regression analysis was used to test the seven proposed hypotheses and to determine the statistical significance of each hypothesis. The final tested framework demonstrated that observability, trialability, perceived BIS ease of use, and perceived BIS usefulness were all positively correlated to BIS adoption. Furthermore, the framework also showed that BIS characteristics and task characteristics positively influence task technology fit. Recommendations are made for SMMEs to overcome barriers in adopting BIS, these are: there is a need for SMMEs management to invest in IT projects by allocating enough budget for technology purchase and implementation, sponsored IT support programs could enable SMMEs to increase their knowledge regarding the latest technologies they could adopt for their business, SME managers should be able to build a culture that is complimentary with technology and innovation and SMME managers should engage in strategic collaboration with other major business players to enhance learning experiences about BIS technologies.Item Open Access A context-aware collaborative decision making framework for combating terrorism in Africa(2020-06-19) Odhiambo, Nancy Achieng; Ochara, N. M.; Kadyamatimba, A.Collaborative Decision Making (CDM) is a never-ending challenge in complex-problem situations where multiple actors are involved. Complex-problem situations involve problems that are ill-defined, ill-structured and wicked such as terrorism. Problems of this nature usually warrant a collaborative effort between actors (organizations) with multiple skill-sets and expertise that at times might be at variance with each other. In order to address this gap, three sub-objectives were postulated from the main research objective, “To determine how optimal/effective CDM can be realized amongst counter-terrorism organizations through context-aware technologies.” Using the theory of synergetics and following deductive thematic analysis, the socio-technical nature of the terrorism problem was depicted by postulating a Digital Terrorism Ecology that consists of Open Digital Infrastructure (ODI), Digital Information Ecosystem (DIE), Digital Terrorism Enactment (DTE), Digital Capability and Digital Enslavement. Based on institutional theory and using PLS-SEM technique, Group/departmental relationships, Organizational co-operation, Organizational form, Technical infrastructure and interoperability, Information and knowledge sharing were identified as the factors influencing attainment of Optimal/effective CDM amongst counter-terrorism organizations. In order to explicate the role of context-aware technologies in enhancing CDM amongst counter-terrorism organizations, a context-aware CDM framework was developed following Design Science Research (DSR) methodology. In this study it was evident from the findings that attainment of OCDM in counter-terrorism contexts is challenging even though it is essential. Among the factors considered as possible influencers of attainment of OCDM, Organizational form (OF) was found to influence Organizational cooperation (OC) and Technical infrastructure and inter-operability (TI). Group/departmental relationships (GDR) were found to influence OF and OC. TI was found to influence OC and GDR and further, Information and knowledge sharing (IKS) was found to influence Optimal/effective CDM (OCDM). Of the three pillars of institutional theory, the regulative pillar offered more insights on issues related to rules, discourse and practice and hence the challenges of OCDM attainment. Practically, this study aims to re-orient the thinking of counter-terrorism organizations by presenting the socio-technical nature of the terrorism problem as well as explicating the role of digital technologies in terrorism.Item Open Access Cybersecurity awareness strategy for rural communities: a case study of the Mopani District in the Limpopo Province(2024-09-06) Masilane, Pholosho Wisani; Kadyamatimba, A.; Madzvamuse, S.Cybersecurity challenges persist in rural communities, exacerbated by the lack of effective cybersecurity awareness strategies. This study aimed to address these challenges by developing a tailored cybersecurity awareness strategy specifically for rural communities in Limpopo Province, Mopani District. The research focused on identifying cybersecurity challenges, factors influencing cybersecurity policies, and assessing cybersecurity awareness and attitudes within these communities. Data was collected through random multi-stage sampling and referral techniques using a questionnaire. The findings revealed a significant prevalence of cyberattacks (81%), with phishing being the most common type. Consequences included data loss, stolen personal information, service disruptions, financial loss, and reputation damage. Key challenges identified encompassed limited awareness, restricted access to resources, weak policies, and insufficient training. The developed strategy focuses on enhancing training programs, improving resource accessibility, and strengthening policy frameworks, which together lay the groundwork for fostering a cybersecurity culture and mitigating cyber threats in rural communities.Item Open Access Digital framework for redefining South African Local Government Service Delivery(2024-09-06) Netshirando, Vusani; Munyoka, W.; Kadyamatimba, A.The emergence of new ICTs is triggering organisations into digital transformation, targeting their business model, resulting in a shift on how organisations operate and generate revenue. Moreover, high consumer technological demand and external dynamics also signify the need for organisations, both public and private, to reshape their operations on how they respond to emerging technologies. The study investigated the digital transformation initiative to integrate emerging technologies into the South African rural municipalities business model. A pragmatic paradigm was adopted to achieve the study objectives, and holistically examining the digital transformation in municipalities, and further allowed the researcher to explore digital transformation initiatives from both individual (citizens) and organisation’s (municipalities) perspectives. Self-administered questionnaires were distributed to collect quantitative data from citizens on their perception towards emerging technologies as a model of accessing and engaging rural municipalities. Interviews were conducted with rural municipalities departmental managers. IBM Statistical Package for the Social Sciences (SPSS) was used for regressions and corelation test analysis, while the IBM AMOS was deployed to test the study model and confirm the study’s quantitative results. Furthermore, Atlas. ti was used to analyse qualitative data. The results of the study show that both citizens and rural municipalities have a positive perception towards using emerging technologies in municipalities. However, the citizens identified safety issues as their primary concern. Furthermore, the study shows that rural municipalities currently do not have the right skills, expertise, resources, infrastructure, external relationships, research, and innovation capabilities to support digital projects initiative. Based on the findings, a framework to support digital transformation initiative in rural municipalities was developed.Item Open Access The Effect of Cyber Security on Citizens Adoption of e-Commerce Services: The Case of Vhembe District in Limpopo Province of South Africa(2019-05-18) Netshirando, Vusani; Kadyamatimba, A.; Munyoka, W.Today, information and communication technologies (ICT) have become an integral part of humans lives more especially in business, be it those in developed or developing countries. The evolution of ICT’s has also led to the introduction of e-Commerce services. Both the public and private sectors, develop these technologies with customer satisfaction in mind. Out of all the efforts by businesses and ICT experts, e-commerce systems continue to fail because of low user acceptance and user attitude, especially in developing nations. Security issues are known to be of top most concern for online shoppers. A survey was administered to 161 respondents, to find out how cyber security affects consumer’s intentions and actual use of e-commerce systems. The study encompasses both users of e-commerce systems and non-users of e-commerce systems across Vhembe district of Limpopo Province in South Africa. A quantitative research approach was used. The findings revealed that perceived security was the main concern for non-users of e-commerce intentions to use e-commerce systems because of lack of information and lack of trust on e-commerce systems. The study also revealed that users of e-commerce systems are still concerned about security, even though they intend to continue using e-commerce systems. For the success of e-commerce in rural communities, government needs to join hands with retailers and SME’s to start awareness campaigns that will clarify how e-commerce systems work and eradicate negative perception on e-commerce systems.Item Open Access Framework for smart sustainable farming using the artificial intelligence of things in South Africa: A case of small-scale plant farming(2024-09-06) Manganyi, Smile; Patala, N.; Kadyamatimba, A.The 4.0 green revolution in agriculture, also known as "smart farming," combines agricultural methodologies with technology such as sensors, actuators, information, and communication technology (ICT), the Internet of Things (IoT), robotics, and drones, to achieve desired production efficiencies at controlled costs. It is considered an important factor in disseminating farming to small-scale plant farmers across the globe. Even though some large-scale farmers in South Africa have previously embraced Artificial Intelligence of Things to support their agricultural processes. Small-scale plant farmers are still unable to operate due to some circumstances, such as inappropriate skills, knowledge, and services. There is no proper framework to assist small-scale plant farmers in the Vhembe district of Limpopo to develop a quality and smart farming environment. This study focused on discovering factors that influence the implementation of Artificial Intelligence of Things (AIoT) systems towards small-scale plant farmers and its challenges. The researcher collected data from 10 participants through interviews and guided by a structured interview guide. The collected data was transcribed using Microsoft word and analysed through thematic framework analysis using ATLAS ti. The findings of this study intended to bring new insights and guidelines to small-scale plant farmers on the best method to utilise AIoT tools and skills they would require throughout. The study recommended that the government must assist the small-scale farmers with funding, maintenance and awareness towards the automation of their farms. The study found that AIoT is an essential tool for sustaining farming. The findings revealed that the effective adoption of AIoT shall improve productivity and sustainability for small-scale farmers to serve the globe without relying solely on commercial farms. Eventually, this study proposed a framework for smart sustainable farming specified at integrating farming practices, technologies and its stakeholders based on the UTAUT model.Item Open Access Impact of digital technologies on small and medium enterprises in emerging towns: A case study of Vhembe District Municipality(2020-02) Mutobvu, Mpho Ronald; Munyoka, W.; Kadyamatimba, A.The importance of digital technologies on the growth and sustainability of small, micro and medium-sized enterprises (SMMEs) across the world need not be reemphasised. SMMEs plays a paramount role in the growth of economies, Gross Domestic Product (GDP) and the general socio-wellbeing of citizens; hence they are the driving force for employment creation. However, their efforts in adopting digital technologies to achieve their targets and growth, is not without challenges. This study establishes the impact of digital technologies on SMMEs in emerging towns in South Africa, with a focus on the Vhembe District Municipality in Limpopo Province. Guided by the Technology Organisation Environment (TOE) framework as a theoretical approach, this study proposed and tested a framework to predict factors that are impacting SMMEs. Data for testing the proposed framework was collected from 100 SMMEs owners and workers using a survey questionnaire across the Vhembe District Municipality. IBM SPSS was used to analyse the collected data using descriptive statistics and regression analysis. This study found that SMMEs with access to digital technologies have more access to information, markets, reduce operational costs while increasing the productivity and revenue. Management support regarding the use of digital technologies significantly improves the overall performance of SMMEs. This study recommend that government should provide an enabling environment through supportive policies and resources to ensure effective fusion and adoption of digital technologies by SMMEs.Item Open Access Methodology and Model to Establish Cybersecurity for National Security in Africa using South Africa as a Case Study(2016-05) Van Vuuren, Johanna Christina Jansen; Zaaiman, J. J.; Kadyamatimba, A.See the attached abstract belowItem Open Access A systems perspective of information technology (IT) governance: A case of higher education institutions in South Africa(2021-09-30) Ratshitanga, Nkhumbuleni Tendani; Ochara, N. M.; Kadyamatimba, A.Failure to implement Information Technology Governance (ITG) frameworks in universities contributes to making Information and Communication Technology (ICT) not aligned with the organizational objectives; as a result, implementation of ICT fails to create organizational value. The main objective of this study was to conceptualise a model that contributes to improving ITG in Higher Education Institutions (HEIs). Viable systems model was used as the theoretical underpinning to establish the determinants of effective ITG and to identify ITG mechanisms and their roles. The study adopted an interpretivist research paradigm. A case study research strategy was employed in HEIs. Purposive sampling was used to sample ITG role players to participate in the study; and interviews were conducted to collect qualitative data. Secondary data was collected through perusing ITG documents. The collected data was analysed using thematic content analysis and ATLAS ti 8 software that was used. The results showed the following ITG determinants: complexity in terms of internetworking and interrelatedness of ITG mechanisms, synergy of and within ITG mechanisms, ability of ITG to respond to environmental changes, local autonomy in relation to decisions taken in different ITG levels, recursive within the HEIs ITG system and direct feedback among different ITG in HEIs. The results also showed ITG mechanisms and their roles. Council, ICT steering committee, CIO, Risk Committee and Audit Committee were amongst the identified ITG mechanism. The study concluded that Council is responsible for strategic envisioning; executive management is responsible for planning; Chief Information Officer (CIO) controls and directs ITG activities, ICT Steering Committee coordinates the development and implementation, Risk Committee and Audit Committee monitor the process, the ICT department; under the supervision of the CIO; and Sections within the ICT department are hands on regarding the implementation. The VIVHO ITG model is the outcome of the synthesis of the identified ITG determinants and ITG mechanisms.Item Open Access Towards an e-learning adoption framework for rural-based higher education institutions in South Africa(2019-05-18) Patel, Naziyabanu Mohmedsalim; Kadyamatimba, A.; Madzvamuse, S.The aim of this research study is to propose an e-learning framework to deliver a guideline for the adoption of e-learning considering all major determinants such as technical, operational, organisational, cultural and socio-economical domains, in the setting of rural-based higher educational institutions. E-learning is a process which has arisen from ICT advancement, and it is coordinated together with the education programs at many universities. In South African tertiary institutions, the adoption rate for e-learning is higher in urban-based higher education institutions and colleges and lower in rural-based higher education institutions. Even though with the supposed capacity that e-learning provides, the bigger part of the e-learning approach in rural-based higher education institutions does not achieve their potential. This study focuses on identifying factors which impact the adoption of e-learning at rural-based, higher education institutions and its challenges. A case study approach is undertaken, using mixed methods for collection of data from the respondents based on e-learning adoption at student, educator and institutional level. The study identified the factors which influence the adoption of e-learning in rural-based HEIs. Eventually, the researcher proposed an e-learning framework which contributes to the e-learning adoption in rural-based HEIs, by establishing a guide for these institutions for enhanced planning, development and implementation tool for e-learning adoption using the Unified Theory of Acceptance and Use of Technology Model. The study identified that the e-learning usage and perception was lower in rural-based HEIs as compared to urban-based HEIs, and performance expectancy, effort expectancy, social influence and facilitating conditions are all major factors which influence the adoption of e-learning.Item Open Access Unbounded rule-based expert system for selecting software development methodologies(2019-05-16) Macheque, Vhutshilo; Kadyamatimba, A.; Tutani, D.; Ochara, N. M.The extent of success of a given project can be increased by using an appropriate Project Management Methodology (PMM) that takes into account the specific characteristics of the project (such as complexity, size, budget, nature of risk, etc.). PMMs have evolved over the years to become more diverse, complex, with evolving and dynamic ICT platforms. Such PMMs have traditionally been used as frameworks to guide the project management process for decision makers (such as Project Managers, Project Owners and Project Teams). The choice of selecting an appropriate project methodology is daunting; apart from other considerations related to project characteristics such as budget, scope, schedule, performance and resource constraints. One of the vital stages of a successful software development project is selecting a good software development methodology that best suits that project. The aim of this research is to investigate the critical factors to be considered by project managers in the selection of the software development methodology for the project. These critical factors are then used as a foundation for an architecture for an “unbounded rule-based expert system. A survey was conducted amongst project managers to determine the critical factors necessary for the selection of a software development methodology. From the findings of the study, it was established the critical factors revolved around three constructs of Project Excellence Enablers, Excellent Project Management Practices, and Business Value Proposition factors. The findings from this study therefore provided a rationale and a basis for the evolution of an “Unbounded Rule-Based Expert Systems Architecture” as a basis for the selection of the right software development methodology