Matloga, S. T.Takalani, H. H.Baloyi, Vuyani Master2026-06-222026-06-222026-05-19Baloyi, V.M. 2026. The role of on-the-job training in addressing poor staff performance within municipalities: a case of Collins Chabane Local Municipality. . .https://univendspace.univen.ac.za/handle/11602/3280MSMMADepartment of Public and Development AdministrationThe focus of this study is to investigate the role of on-the-job training in addressing poor staff performance within municipalities, focusing on the Collins Chabane Local Municipality. The study focuses on matters of on-the-job training and staff performance to discover how on-the-job training in municipalities influences appropriate performance. The study was conducted in the Collins Chabane Local Municipality. The study followed a qualitative approach. The reason for using a qualitative approach was that it is best in understanding the situation of a phenomenon, as it allows the researcher to use face-to-face interviews. A case study research design was used. A case study design was chosen because it allowed the researcher to use interviews and documents to find the necessary data for the study. A non-probability sampling method was adopted to purposively select participants with an understanding of on-the-job training and staff performance in Collins Chabane Local Municipality. Non-probability sampling was chosen because it enables the researcher to select only participants with a full understanding of the problem. The study purposively selected thirty-five (35) Collins Chabane Local Municipality public officials, and five (5) participants were interviewed per day, meaning that all interviews were done in seven (7) days. Qualitative data were analysed using thematic analysis. Finally, the researcher adhered to the research ethics. The major findings of the study are: The study findings discovered that Collins Chabane Local Municipality offers distinct types of on-the-job training to its staff members; for instance, the municipality offers cross-training, simulation, coaching and mentoring. After receiving multiple training and skill-development programmes, the majority of staff members in the Collins Chabane Local Municipality are able to see an improvement in doing their expected job. The Collins Chabane Local Municipality training programmes are hindered by various factors such as budgetary limitations, time constraints, training facilities, and inadequate skills. After receiving on-the-job training and skill-development programmes, the majority of employees in the Collins Chabane Local Municipality are able to satisfy the expectations of their clients. The study discovered that political office bearers often promise the public more than what the capacity of the municipality can meet. The recommendations of the study are the following: Based on the findings, it is recommended that Collins Chabane Local Municipality must create a standard training model that can be used when implementing staff training and skill-development initiatives. The Collins Chabane Local Municipality must revive and strengthen its training committees since some of the training and skill-development programmes provided to employees were irrelevant to employees’ job requirements. The researcher advises the municipality to raise its own funds, borrow money, and rely on donor assistance when the revenue from intergovernmental grants from the national and provincial levels of government is insufficient. The researcher advises the municipality to include all employees in the skills development and training programme plans and offer rewards for great excellence to encourage lower-performing employees to improve and see the need for being trained. The Collins Chabane Local Municipality needs to warn its employees, especially politicians and councillors, not to promise the public what the municipality cannot afford, in order to avoid protests.1 online resource (iv, 155 leaves): color illustrations, color mapenUniversity of VendaTrainingUCTDStaff MembersPerformanceDevelopmentLocal MunicipalityDissertationBaloyi VM. The role of on-the-job training in addressing poor staff performance within municipalities: a case of Collins Chabane Local Municipality. []. , 2026 [cited yyyy month dd]. Available from:Baloyi, V. M. (2026). <i>The role of on-the-job training in addressing poor staff performance within municipalities: a case of Collins Chabane Local Municipality</i>. (). . Retrieved fromBaloyi, Vuyani Master. <i>"The role of on-the-job training in addressing poor staff performance within municipalities: a case of Collins Chabane Local Municipality."</i> ., , 2026.TY - Dissertation AU - Baloyi, Vuyani Master AB - The focus of this study is to investigate the role of on-the-job training in addressing poor staff performance within municipalities, focusing on the Collins Chabane Local Municipality. The study focuses on matters of on-the-job training and staff performance to discover how on-the-job training in municipalities influences appropriate performance. The study was conducted in the Collins Chabane Local Municipality. The study followed a qualitative approach. The reason for using a qualitative approach was that it is best in understanding the situation of a phenomenon, as it allows the researcher to use face-to-face interviews. A case study research design was used. A case study design was chosen because it allowed the researcher to use interviews and documents to find the necessary data for the study. A non-probability sampling method was adopted to purposively select participants with an understanding of on-the-job training and staff performance in Collins Chabane Local Municipality. Non-probability sampling was chosen because it enables the researcher to select only participants with a full understanding of the problem. The study purposively selected thirty-five (35) Collins Chabane Local Municipality public officials, and five (5) participants were interviewed per day, meaning that all interviews were done in seven (7) days. Qualitative data were analysed using thematic analysis. Finally, the researcher adhered to the research ethics. The major findings of the study are: The study findings discovered that Collins Chabane Local Municipality offers distinct types of on-the-job training to its staff members; for instance, the municipality offers cross-training, simulation, coaching and mentoring. After receiving multiple training and skill-development programmes, the majority of staff members in the Collins Chabane Local Municipality are able to see an improvement in doing their expected job. The Collins Chabane Local Municipality training programmes are hindered by various factors such as budgetary limitations, time constraints, training facilities, and inadequate skills. After receiving on-the-job training and skill-development programmes, the majority of employees in the Collins Chabane Local Municipality are able to satisfy the expectations of their clients. The study discovered that political office bearers often promise the public more than what the capacity of the municipality can meet. The recommendations of the study are the following: Based on the findings, it is recommended that Collins Chabane Local Municipality must create a standard training model that can be used when implementing staff training and skill-development initiatives. The Collins Chabane Local Municipality must revive and strengthen its training committees since some of the training and skill-development programmes provided to employees were irrelevant to employees’ job requirements. The researcher advises the municipality to raise its own funds, borrow money, and rely on donor assistance when the revenue from intergovernmental grants from the national and provincial levels of government is insufficient. The researcher advises the municipality to include all employees in the skills development and training programme plans and offer rewards for great excellence to encourage lower-performing employees to improve and see the need for being trained. The Collins Chabane Local Municipality needs to warn its employees, especially politicians and councillors, not to promise the public what the municipality cannot afford, in order to avoid protests. DA - 2026-05-19 DB - ResearchSpace DP - Univen KW - Training KW - Staff Members KW - Performance KW - Development KW - Local Municipality LK - https://univendspace.univen.ac.za PY - 2026 T1 - The role of on-the-job training in addressing poor staff performance within municipalities: a case of Collins Chabane Local Municipality TI - The role of on-the-job training in addressing poor staff performance within municipalities: a case of Collins Chabane Local Municipality UR - ER -