Investigation of commuter's perceptions towards the implementation of the Bus Rapid Transit (BRT) System: A case study of the BRT System in Polokwane Municipality, Limpopo Province, South Africa

Abstract

The study investigated commuters’ perceptions towards the implementation of bus rapid transport (BRT) system in Polokwane Local Municipality. This was achieved through determining the commuters’ perceptions of the implementation phases of Polokwane BRT. The assessment considered whether the implementation of the Polokwane BRT meets commuters’ travel needs and preferences with respect to the operational characteristics. The study used the stated preference and checklist technique to collect data. Questionnaires were spatially distributed per settlement cluster, targeting the general commuters. Data was also collected through interviews with the company implementing the system and the Polokwane municipal officials. The study was based on a comparison of two scenarios, which are: “protraction of public transport system without BRT and a combination of both public transport and the BRT system”. The collected data was analysed using Scenario-Based Analytical Approach (SBAA), with the aid of Statistical Package for Social Sciences (SPSS) and Microsoft Excel software. The collected data was represented and interpreted using both quantitative and qualitative data presentations formats. The study noted that commuters’ travel needs were limited to comfort, time, fare (affordability), safety and security. The results revealed that the methods used to introduce the implementation of BRT system influenced the perceptions of commuters towards the system. Most of survey respondents (55%) were not aware of BRT system implementation, while (56%) indicated that the methods used were extremely ineffective. Furthermore 43% of the survey respondents were not willing to shift from the public transport to use the BRT system. Therefore, many of the survey respondents (52%) negatively perceived and associated the system with negative transport changes within the Municipality. However, it was also established that the operation of the system within the municipality would attract (77%) commuters towards public transportation such as BRT system, only if the system incorporates commuters’ preferred operational characteristics. On the other hand, the scenarios revealed that without the intervention of BRT system, the municipality is likely to continue experiencing transport problems, although there are also challenges associated with the implementation of BRT system. The use of effective and familiar methods of communication, integrating the system with existing modes of transport, development densification, provision of mixed land use and transit oriented development along BRT corridors and BRT routes extensions to residential and socio-economic areas, are some of the recommendations in support of the BRT system.