Department of Business Management

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Browsing Department of Business Management by Author "Donga, Gift Taruwandira"

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    Consumer acceptance of mobile marketing through mobile phones: a case study of South African University students
    (2017-05-18) Donga, Gift Taruwandira; Kadyamatimba, A.; Zindiye, S.; Chibonda, T.
    Consumer mobile phone adoption is on the rise exponentially, and offers marketers with many new opportunities to reach and serve customers. The South African mobile phone market has increased rapidly and a significant proportion of mobile services usage in South Africa is the youth. South African youths are following international trends as well as becoming the fastest-growing group in terms of technology adoption in the country. The prevalence of mobile technology as well as its capability to enable laser precision marketing on an individual basis has directed marketers to consider the adoption of mobile marketing. However, the question remains whether consumers are ready for uptake of mobile phone marketing. The purpose of this study was to bring light and create an understanding of the factors affecting university students’ willingness to participate in mobile phone marketing in South Africa. This study used a positivist paradigm that ensures that there is a gap between the researcher’s subjective bias and the objective reality being studied. The study was descriptive in nature with survey method being used to complete the study. The quantitative research technique was applied with data being collected from respondents by a self-administered questionnaire targeted at youth students from selected South African Universities. The questionnaire was pre-tested in a pilot study involving the research participants to identify errors in the research questionnaire and to ensure that the data collected would be relevant and as precise as possible. Findings from this study revealed how consumers want to participate in mobile marketing as well as the contributory factors influencing the acceptance of mobile marketing. Furthermore, this study supplements to the increasing body of evidence on mobile marketing acceptance. The study can also assist managers to utilise the potential of this marketing medium amongst university students in South Africa. More essentially, this study also provided information that can be used to monitor decision making towards mobile advertisements and marketing planning.
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    The moderating effect of information security on the adoption of mobile marketing transactions among South African tertiary students
    (2020) Donga, Gift Taruwandira; Kadyamatimba, A.; Shambare, R.
    Despite the fast pace of development within the mobile commerce industry globally, marketers in developing countries are still lagging in understanding why and how consumers participate in mobile marketing transactions. The literature reporting on mobile marketing transactions’ adoption in a South African context remains largely inconsistent and fragmented as most previous studies are based on the experience of consumers in a non-South African (and nondeveloping country) context. Therefore, this study identifies a literature gap, in that there lacks a sufficient critical mass of studies into the moderating effect of information security on consumer adoption of mobile marketing transactions in South Africa particularly among the youth who have a strong affinity for constant mobile connectivity. Furthermore, confronted with rapid changes in emerging technology, previous models of technology adoption are slowly becoming outmoded. Consequently, this study considered testing a proposed model on the predictive power of marketing-related mobile activity to help improve understanding and prognosis of the adoption of mobile marketing transactions in South Africa. Specifically, in order to render these tests robust, perceived information security was applied as a moderator variable to increase the explanatory power of the model. The objectives set out for this research were measured utilising a single cross-sectional approach, guided by the positivist paradigm. In keeping with the dictates of ensuring the highest levels of reliability and validity, a measuring instrument developed from past studies was used. Using a self-administered questionnaire, data were collected from a sample of 810 students from selected South African universities. Descriptive and multivariate statistical tests including the moderated hierarchical regression analysis were used to analyse data. The implication of the study is that it provides both marketers and policymakers with a set of controllable variables that may be manipulated to promote the adoption of mobile marketing transactions.