Department of Social Work

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Browsing Department of Social Work by Author "Budeli, N. J."

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    Evaluating The Utilization of Employee Assistance Programme (EAP) Services at the University of Venda
    (2025-09-05) Mohla, Portia; Budeli, N. J.
    Employee assistance program services is one of the most intriguing developments in the practise of social work, which is aimed at addressing issues that employees face in the workplace. Employers no longer advocate for leaving personal difficulties at home; instead, they now offer services that deal with problems that can impede job performance and satisfaction. This study focused on evaluating the utilization of employee assistance program services by employees of the University of Venda. The success of an employee assistance programme is greatly influenced by the evaluation of such interventions. Continuous review is required to make sure that the EAP is pertinent to the demands of the targeted demographic. The findings of such an evaluation will include suggestions for what needs to be changed or modified. The study was conducted at the university of Venda, South Africa. A mixed methodological approach was employed for the study. The population in the study were employees at the University of Venda. A sample of 30 participants were selected from the following categories, academics’, administration, maintenance, and support. Both quantitative and qualitative data was collected, the quantitative data was collected using questionnaires and the qualitative data was collected using a face-to-face individual interviews. Following data collection, thematic content analysis was used to analyse the qualitative and the quantitative data was presented in graphs and tables. The study revealed that employees at the university of Venda are utilizing the services of the EAP, however the EAP is not fully utilized as employees mostly use the employee wellness days benefit compared to other services. v Contents